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Acura combined with MCS is known for its active, agile, and proactive support. mMD.net users could seek support by either logging their request online using MCS's web site (http://www.medcosys.com) and using Online Ticket Manager or calling MCS Help Desk Call Center at 1-877-8-MED-DATA. The Web based customer support is available 24 x 7. The Help Desk Call Center remains open from 8:00 a.m. EST through 8:00 p.m. EST. MCS's support policy is of acknowledging any support request within 12 hours or by the day-end, whichever is earlier. MCS engineers are expected to solve the bugs / errors within 24 hours, or inform customers of the time, which would be taken in resolving the support request. Any bug / error not resolved by the engineers within 24 hours, are escalated to the level of Customer Support Manager, who immediately follows up on the request for expediting the process. Any Support Request remaining open for more than 40 hours, is escalated to the Director, Implementation & Support Services, who is responsible for calling the customers directly and coordinate resolution of pending issues reported to his level within 48 hours of him reported of the unresolved issues.
MCS Training Program involves training end-users with hands-on usage of mMD.Net in day-to-day responsibilities within their individual application domains including, but not limited to:
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Our belief is in nurturing long-term relationships and fostering partnerships with professional billing service providers and practice management systems vendors for providing an integrated EHR and Practice Management Systems and revenue cycle management services to solo through large physicians' offices. With the focus on providing a solution, instead of selling a product, MCS has been extremely successful in delighting its customers by going beyond their expectations through continuous improvement of its people assets, implementation processes, and software products.
Getting Started |
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